Shipping policy

Shipping Policy

Trade Name: Havvorn

Contact Phone: 01284 592718

Support Email: Order@havvorn.shop

Registered Address: 92 White Alder, Stacey Bushes, MK12 6HF, United Kingdom

Effective Date: August 2026

1. Order Processing & Dispatch

All in‑stock orders will be processed and dispatched within 2‑3 business days after payment confirmation. Our fulfilment team works Monday‑Friday, excluding UK bank holidays and weekends. Orders placed on weekends or public holidays will start processing on the next working day.
If items are out‑of‑stock, we will notify you via Order@havvorn.shop within 2 working days. You may choose to wait for restock, opt for split‑shipment or request a full refund. We will never send substitute products without your written consent.
Custom‑made or engraved items require extra production time; extended lead times will be shown on the relevant product page.

2. Delivery Times & Coverage

Once handed over to our courier partner, standard transit time is 7‑21 business days for all destinations, including UK mainland, Scottish Highlands, Northern Ireland, Channel Islands, EU/EEA, USA, Canada, Australia and other international countries.
The 7‑21 business‑day window is an estimated timeframe only and is not a guaranteed delivery date. Delays may occur due to customs inspections, holiday peaks, carrier strikes, bad weather or cross‑border policy changes. Havvorn is not liable for compensation for delays caused by events outside our reasonable control.

3. Shipping Costs & Free Shipping

Shipping fees are automatically calculated at checkout based on item weight, destination country and selected shipping service. All displayed rates include standard protective packaging, with no hidden surcharges after payment.
UK Mainland Free Shipping: Orders with pre‑tax subtotal of £40 or above qualify for free standard shipping. This offer excludes Scottish Highlands, Northern Ireland, Channel Islands and expedited delivery. You may pay the freight difference to upgrade shipping speed.
Free shipping does not apply to international orders under normal store conditions. Limited‑time global free‑shipping promotions will be clearly displayed on homepage and checkout page with valid dates.

4. Duties, VAT and Customs

  • Domestic UK orders: Applicable VAT will be calculated and collected at checkout in compliance with HMRC regulations.
  • For EU and all other cross‑border orders: All destination‑country import duties, local VAT, customs clearance fees and inspection charges are the buyer’s sole responsibility.
Before ordering, it is your responsibility to check local import rules. If parcels are detained, fined or rejected by customs due to local import restrictions, incomplete buyer documentation or product non‑compliance, all storage, return shipping and goods‑forfeiture costs are borne by the purchaser. Havvorn will not reimburse customs‑related expenses.

5. Claims for Damaged, Lost or Missing Goods

Damaged Parcels

Please inspect packaging upon delivery. If packaging is crushed, torn or water‑damaged, you may refuse acceptance directly with the courier.
If you have already signed for and find damaged goods, submit clear photos of outer packaging and damaged items plus tracking screenshot to Order@havvorn.shop within 7 calendar days of delivery. Our after‑sales team will verify within 3‑5 working days and offer free replacement or partial/full refund. Claims received after 7 days will be rejected.

Lost‑in‑Transit Parcels

If tracking shows no movement for a long period, email us for a courier investigation. Carriers generally require 15‑30 business days to issue an official loss confirmation. After formal loss confirmation, you can choose free reshipment or full refund. Refunds or replacements cannot be issued before carrier loss verification.

Missing Items

For missing items after receipt, please provide complete unboxing video and courier weight proof within 5 business days after delivery. We will cross‑check warehouse picking records and courier manifests. Verified shortages will be resolved by free resupply or proportional refund.

6. Undeliverable, Mis‑addressed or Refused Parcels

You are responsible for entering accurate recipient name, full street address, valid phone number and correct postcode at checkout.
Parcels returned to our warehouse due to wrong address, unreachable contact, unreasonable refusal or recipient absence will have original outbound plus return shipping fees deducted from your refund. Re‑delivery requires full new shipping payment.
If return is caused purely by our warehouse picking or address‑entry error, Havvorn covers all freight and provides free re‑delivery.

7. Shipping‑Related Return Terms

We operate a 30‑day return policy calculated from carrier‑marked delivery date:
  1. Return requests must be emailed to Order@havvorn.shop within 30 calendar days after delivery. Late requests will be refused except for verified manufacturing defects covered by statutory warranty.
  2. Returned goods must be unused, unwashed, complete with original packaging, tags and accessories. Customised goods, clearance‑sale items and hygiene‑sensitive products are non‑returnable and non‑refundable.
  3. Return shipping costs are paid by the buyer unless return is caused by our dispatch error, wrong‑item delivery or confirmed factory defects.
  4. After warehouse inspection, refunds will be issued to your original payment method within 3‑7 working days. Deductions may apply for worn, damaged or incomplete returned goods.

8. Force Majeure

Havvorn shall not be liable for breach‑of‑contract compensation for shipment delays, stock shortages or logistics failures caused by unforeseeable and uncontrollable force‑majeure events: natural disasters, extreme weather, customs policy changes, courier strikes, public health restrictions, port closures and government mandatory orders. In case of large‑scale logistics disruption, real‑time notices will be posted on our website homepage.

9. Policy Updates

Havvorn reserves the right to revise this Shipping Policy to comply with UK regulations and business adjustments. Updated terms take effect immediately upon publication on the website policy page without individual customer notification. Your continued use of the website and placing orders constitutes acceptance of the latest policy.